Will Neo-Banks disrupt traditional Players?

Non-traditional players may not try to replace banks, but they may contribute to margin compression for banks by placing themselves between the bank and the customer. The biggest opportunity for banks is to focus on deepening engagement through customer experience.

Dr. Dennis Khoo, Regional Head, TMRW Digital Bank, UOB, Singapore

Source: WRBR 2019 Capgemini, Efma

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